What are the responsibilities and job description for the Patient Service Representative position at Hanger Inc?
Company Description
Hanger Inc., headquartered in Austin, TX, is a leading provider of orthotic and prosthetic solutions, dedicated to improving mobility and quality of life for patients of all ages. Operating through over 875 nationwide locations under Hanger Clinic, the company specializes in creating customized braces, prostheses, cranial helmets, and other mobility-enhancing devices. At Hanger Clinic, we are committed to treating every patient like family, ensuring optimal care and outcomes through compassionate service and advanced technology.
Role Description
This is a full-time hybrid role for a Patient Service Representative located in Milwaukee, WI, with the flexibility for some remote work. The Patient Service Representative will be responsible for scheduling appointments, managing phone communications, verifying insurance information, and utilizing medical terminology knowledge. The role will involve working in a medical office setting to provide excellent service and maintain efficient patient operations.
Qualifications
- Strong skills in Appointment Scheduling and effective Phone Etiquette
- Experience in Insurance Verification and handling related documentation
- Knowledge of Medical Terminology and understanding of medical processes
- Familiarity with Medical Office operations and practices
- Exceptional organizational and time management skills
- Excellent interpersonal and customer service abilities
- Proficiency with computer systems and scheduling software
- A high school diploma or equivalent is required; a background in healthcare is a plus