What are the responsibilities and job description for the Patient Access Coordinator position at Hanger, Inc.?
Overview
In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.
Responsibilities
- Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
- Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
- Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
- Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
- Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
- Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
- Record Maintenance: Ensure accurate and complete electronic health records for all patients.
Qualifications
- High school diploma or equivalent combination of education and experience required.
- Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
- Less than one year of customer service, administrative or related experience required.
- Experience in a receptionist position or experience with medical front office procedures preferred.
- Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.