What are the responsibilities and job description for the Client Support Specialist position at Hanger, Inc.?
| # Positions | 1 | Job Location | US | Telecommute | Telecommute (U.S.) Position | FT/PT | Full-Time | Category | More Key Contributors |
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
The Revenue Solutions Team is a key liaison between the company and its clients, overseeing the revenue cycle management process for assigned clients. The Client Support Specialist provides direct support to the Client Partners in areas such as billing, payment processing, and accounts receivable.
- Input data into insurance portals
- Perform preliminary and in-depth (code specific) insurance verifications
- Prepare documentation for prior authorization submission
- Check claim status per client partners' specifications
- Mail paper claims
- Investigate and report on claim denials
- Conduct follow-up phone calls to insurance companies to manage accounts receivables
- Run monthly reports as specified by the client partners
- Communicate clearly and efficiently with team members
- Other roles may be added as professional development and training is completed
- Other tasks may be assigned by Leadership Team as needed
High school diploma required. Minimum of 1-2 years of prior medical office experience required
- O&P Admin or billing experience preferred
Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
- Detail oriented
- Professional verbal and written communication skills
- Ability to multi-task and maintain productivity
- Advanced computer skills
- Knowledge of Orthotics and Prosthetics (preferred)
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
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