What are the responsibilities and job description for the Car Wash Team Member-Summerville, SC position at Hang 10 Car Wash?
At Hang 10 you will work in a fun, fast-paced environment. We live to serve our Team Members with the training and resources they will need to be successful, and in turn to serve our valued customers to provide an industry-leading experience and unparalleled value.
Responsibilities of team members include:
- Welcoming guest using the Hang10 standards of customer excellence
- Using the Shaka Sign at pay stations, tunnel and vacuum areas to thank guests.
- Drive sales of monthly memberships by making every customer aware of what we offer at the pay station and vacuum lot
- Guiding vehicles onto the conveyor using proper hand signals to make sure vehicles are safely loaded
- Engage customers in the vacuum lot and assist in signing up for a membership
- Gather towels from the vacuum area, wash towels, fold towels, and restock in a convenient location for customers
- Smile and engage with guests throughout the customer journey
- Perform basic maintenance and upkeep of equipment to keep the car wash operational and spotless for customers
- Clean the dog wash stations after customers with the Big Kahuna(premium membership) finish washing their pet
- Clean the tunnel at the end of each night which includes pressure washing walls, cleaning windows, and removing any debris
Requirements:
- Must be able to work without their cell phone, we have a strict cell phone usage policy while on the clock due to the priority of customer service and safety
- Must have reliable transportation
- Must be able to show up on time. We have a strict attendance policy
- Excellent communication and interpersonal skills
- Willingness to work flexible hours, including weekdays, weekends, and holidays
- Ability to work in a fast-paced environment and adapt to changing priorities
- Must be able to work on their feet for extended periods of time no matter the weather conditions
- Enjoy working with customers and doing so with a positive attitude and smile
- Working collaboratively with team members to ensure smooth operations during peak hours
- Must adhere to our standards for quality, safety, and customer service at all times
- Must be reliable and motivated
- Prior experience in customer service is preferred, but not required
- Assist customers with any issue that arises at the wash
- Strong attention to detail to differentiate the experience at Hang10 from other express washes
- Must be at least 17 yrs old
Mornings and Weekends REQUIRED