What are the responsibilities and job description for the Sales Development Representative position at Handyman Connection?
Location
Shawnee
Type
Full Time
Benefits:
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
At Handyman Connection, our Sales Development Representatives (SDRs) are the quiet force behind the growth of our business. You’re the one who ensures no opportunity falls through the cracks—following up on leads, nurturing client relationships, and helping customers confidently move from interest to action.
You’ll be guiding people through the early stages of their home improvement journey, turning potential jobs into scheduled work. If you enjoy helping people feel seen and supported, and you thrive in a fast-paced, results-driven environment, we want to meet you!
Why Join Handyman Connection?
- Be a Key Driver of Revenue Growth – Help convert pending estimates into booked jobs that keep our craftsmen working and our customers happy.
- Competitive Compensation Performance Bonuses – Base pay ($18–$20/hr depending on experience) plus bonus potential for hitting follow-up and conversion goals.
- Engaging, Goal-Focused Work – If you love outreach, follow-through, and seeing results, you’ll thrive here.
- Room to Grow – Gain experience in sales, customer service, and business operations. Your role makes a real impact.
- Flexible Scheduling Options – Full-time or part-time, with in-office opportunities.
- Supportive, Collaborative Team – Work closely with our office staff, franchise owner, and field craftsmen.
- Smart Tools, Simple Systems – Use industry-leading CRM tools like Dispatch and ClientTether to stay on track.
What You’ll Do as an SDR:
- Qualify Leads – Review new work orders and estimate requests to determine urgency, project scope, and potential value.
- Follow Up Fast – Contact customers 24–48 hours after their inquiry to confirm receipt, clarify job details, and build trust.
- Personalize the Experience – Reaffirm the value of our services (reliability, quality, responsiveness) and answer questions with empathy and professionalism.
- Enhance Proposals – Suggest bundled services or value-add solutions that improve the customer experience and increase average job size.
- Stay Engaged – If no response within a few days, follow up again—warmly and confidently—with relevant promos or scheduling perks.
- Close the Loop – After 7–10 days, make a final sales push with urgency or incentives to convert open estimates into booked jobs.
- Support Long-Term Relationships – After job completion, reach back out to check satisfaction, offer maintenance services, and encourage repeat business.
What We’re Looking For:
- Clear & Friendly Communicator – You can talk to anyone with ease, clarity, and professionalism.
- Natural Sales Intuition – You’re comfortable making outbound calls, offering promotions, and guiding hesitant clients toward yes.
- Organized & Persistent – You love following up and don’t mind juggling several leads at once.
- Tech-Savvy Enough to Excel – Experience with CRMs, email, and scheduling tools (we’ll train you).
- Customer-Focused – You’re in it to help people, not just make a sale.
- Self-Directed – You know how to prioritize and work independently, without needing constant oversight.
- Experience Preferred but Not Required – Backgrounds in sales, call centers, customer service, or the home improvement space are a plus.
Compensation: $18.00 - $20.00 per hour
Salary : $18 - $20