What are the responsibilities and job description for the Office Manager position at Handyman Connection?
Location
Shawnee
Type
Full Time
Benefits:
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
At Handyman Connection, our Office Manager keeps the business running like a well-oiled machine. You’ll lead the office team, support the franchise owner, and oversee customer service, scheduling, revenue tracking, and vendor partnerships. Your work helps drive profitability and smooth day-to-day operations.
If you're proactive, detail-minded, and thrive in a fast-paced leadership role, we want to meet you!
Why Join Handyman Connection?
- Lead a High-Impact Role – Your leadership frees up the franchise owner to focus on growth.
- Competitive Pay Bonuses – Earn a strong base salary with performance incentives.
- Manage & Mentor the Office Team – Support CSRs and admin staff to keep operations efficient.
- Drive Revenue & Results – Work with sales, marketing, and vendors to boost bookings and customer retention.
- Build Business Relationships – Partner with suppliers, marketers, and local networks.
- Step in as Needed – Provide leadership when the owner is away.
- Use Smart Tech – Leverage CRM tools, scheduling software, and dashboards to streamline tasks.
What You’ll Do:
- Oversee Office Operations – Supervise CSRs and office workflow.
- Track Sales & Efficiency – Monitor KPIs, job completions, and performance metrics.
- Coordinate Scheduling & Service – Ensure timely responses, scheduling, and follow-ups.
- Drive Sales – Support estimate follow-ups and work to convert leads to jobs.
- Manage Vendors & Marketing – Cultivate partnerships that drive leads and brand visibility.
- Step in for the Owner – Make decisions and solve problems when needed.
- Keep Data Clean – Maintain accurate reports, logs, and customer/job details.
- Train the Team – Coach CSRs to follow processes and hit service goals.
- Monitor Reviews & Feedback – Track NPS scores and online reviews to improve service.
- Stay Efficient – Improve systems and eliminate waste in daily operations.
What We’re Looking For:
- Leadership Experience – You’ve managed teams and operations with confidence.
- Business Mindset – You understand how service, sales, and systems drive profit.
- Customer-Focused – You care about quality service and smooth operations.
- Analytical Thinking – You use data to solve problems and make smart decisions.
- Strong Communication – You handle conflict, coach your team, and build trust with clients.
- Tech Proficiency – Familiar with Outlook, Excel, Word, and CRMs (training available).
- Self-Starter – You take initiative and act without needing oversight.
- Industry Experience (Preferred) – Bonus points for experience in construction, remodeling, or trades.
You’ll Thrive If You Are:
- An Efficient Office Leader – You love structure, systems, and team accountability.
- Business-Minded – You get excited about metrics, revenue, and growing the bottom line.
- A Problem-Solving Multitasker – You juggle priorities and still keep the details sharp.
- A Self-Starter – You don’t wait to be told what to do—you just do it.
Compensation: $20.00 - $22.00 per hour
Salary : $20 - $22