Hospice Volunteer Coordinator

Hands and Hearts Hospice is a locally owned and operated Hospice company based in Wellesley, MA that services patients in over 100 towns. We are a professional, customer-centric, and forward thinking organization that promotes from within. Our goal is to hire experienced and empathetic team members to best serve our Hospice patients and families. We place an emphasis on ensuring our team members have a comfortable work-life balance while providing all the necessary resources to them, so they can excel in their respective roles.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Safe work environment
• Health, Dental, Vision,short-term disability, life Insurance
• PTO 3 weeks
• 401 K
• Health, Dental, Vision, Disability and Life insurance

TITLE OF POSITION: VOLUNTEER COORDINATOR

TITLE OF IMMEDIATE SUPERVISOR: CLINICAL SERVICES COORDINATOR/DIRECTOR OF CLINICAL SERVICES/CLINICAL SUPERVISOR

RISK OF EXPOSURE TO BLOODBORNE PATHOGENS – LIMITED

DUTIES OF POSITION

Responsible for managing the volunteer program for the agency.

POSITION RESPONSIBILITIES

Develop and implement a volunteer recruitment program.

Develop and implement the volunteer training and orientation program.

Provide volunteers with assignments. If the assignment is with a patient, the Volunteer Coordinator reviews the Volunteer Plan of Care with the Volunteer before they make a patient visit.

Provide supervision to volunteers, this includes:

· periodic supervisory visits;

· volunteer performance evaluations;

· ensuring time sheets and visit notes are completed and submitted per policy; and

· reviewing of volunteer visit notes to ensure the plan of care is being followed.

Maintain volunteer personnel files.

Attend IDG meetings.

Participate in QAPI activities.

Maintain monthly statistics regarding the volunteer program.

Maintain line of communication with Volunteers. (ie. Keep volunteers informed of IDG meetings, in-services and training opportunities, notification of changes in patient status affecting visits, etc.)

Assume responsibility for self-development by continually striving to improve his/her practice through formal education, attendance at workshops and conferences, active participation in professional and related organizational meetings, and individual research and reading.

JOB CONDITIONS

The ability to access patients’ homes which may not be routinely wheelchair accessible is required.

Physical activities will include, walking, sitting, stooping, and standing.

EQUIPMENT OPERATION

Utilization of computer, multi-line telephone, copy machine, and other office equipment.

COMPANY INFORMATION

Has access to patient medical records.

QUALIFICATIONS

1. Minimum of one (1) year experience in a health care setting. (Hospice and/or Volunteer Experience preferred.)

2. Human Resource experience preferred.

3. Knowledge of Medicare Hospice Conditions of Participation.

4. Ability to adapt to various roles:

· Recruiter

· Educator

· Human Resources

· Supervisor

· Preparing Financial Reports

5. The ability to communicate well, both verbally and in writing.

Pay: $45,000.00 - $60,000.00 per year

Work Location: In person

Salary : $45,000 - $60,000