What are the responsibilities and job description for the Shift Lead position at Hando coffee bar?
Hando Coffee Bar in Manvel, TX is looking for one Evening Shift lead to join our team. Our ideal candidate is self-driven, ambitious, and engaged.
Responsibilities
- Interact regularly with customers ensuring a positive experience
- Coordinate and facilitate staff member's tasks to ensure timely execution
- Train and develop new team members to company standard
- Motivate staff while working towards one goal
- Manage AM and/or PM shift duties such as cash handling, inventory levels, food safety protocols, daily cleaning duties and more.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with Hando’s receiving policies and procedures.
- Be proficient in all Barista and Shift lead duties and skill set
- Lead team through high- traffic periods smoothly, efficiently and positively
- Maintain excellent wait times, cleanliness and customer interactions through training, coaching and encouragement
- Ensure premium customer experience by addressing customer inquiries and resolving any issues
- Support in training process, company policies, procedures and job responsibilities
- Support and work with all management, including kitchen
- Set team up for success
- Provide regular feedback to each team member on strengths and area of growth
- Take ownership of solutions and address operational issues
- Develop new leaders and delegate tasks for efficiency
- Implement and communicate directives form upper management
- Allocate designated breaks times
Qualifications
- Outgoing and engaging personality
- Strong communication and listening skills
- Able to resolve conflicts quickly and efficiently
- Experience in a leadership role is a definite plus
- Food managers certification
- 3 years in Coffee industry
We are looking forward to reading your application.