Payroll and Benefits Administrator

Position Summary

The Payroll and Benefits Administrator manages accurate, timely payroll processing and day-to-day administration of HandCraft’s employee benefits programs. This role maintains employee and payroll records in the HRIS, reviews time and pay data, coordinates benefit enrollments and changes, and serves as a helpful point of contact for employee questions. The administrator works closely with Human Resources, Finance, managers, employees, and outside providers to keep payroll and benefits processes running smoothly and confidentially.

Essential Duties & Responsibilities

Payroll Administration

• Coordinate regular payroll processing in the company’s HRIS/payroll system, including collecting, reviewing, and entering time, attendance, and pay information by established deadlines.
• Audit payroll data before submission, including hours worked, overtime, PTO, new hires, terminations, pay changes, deductions, direct deposits, tax withholding, and wage garnishments; research and correct discrepancies.
• Maintain accurate employee payroll and personal information and process approved changes, including compensation updates, status changes, and separations.
• Respond to employee and manager questions about pay, deductions, time records, and payroll procedures; resolve routine issues and coordinate complex matters with the payroll provider or appropriate internal partner.
• Reconcile payroll reports and deductions as needed, support payroll tax and year-end reporting, and help maintain clear payroll documentation and records.
• Prepare employment and income verifications and distribute or coordinate delivery of payroll statements and other payroll materials.
  
  

Benefits Administration

• Administer enrollment, qualifying life event changes, and terminations for company benefit plans, including medical, dental, vision, disability, and retirement benefits.
• Help employees understand enrollment steps, eligibility, plan options, and where to get support; coordinate questions with benefit carriers, brokers, the enrollment vendor, and retirement plan providers.
• Coordinate annual open enrollment communications and activities, track employee elections, and verify that benefit elections and payroll deductions are recorded accurately.
• Review benefit invoices, reconcile them to enrollment and payroll records, investigate discrepancies, and coordinate appropriate general ledger coding with Finance.
• Prepare records and reports and coordinate documentation for annual retirement plan audits, required benefit plan filings, and other compliance reviews in partnership with Human Resources, Finance, and outside advisors.
• Provide administrative and data support for benefit plan renewals, plan design discussions, and vendor reviews.
  
  

HRIS, Records, and Service

• Maintain complete, accurate, and confidential employee records in the HRIS and related systems; prepare reports and help resolve data or workflow issues.
• Protect sensitive employee, payroll, health, and financial information and follow company procedures for records access, retention, and handling.
• Identify recurring issues and recommend practical improvements to payroll, benefits, and employee support processes.
• Perform other related duties as assigned.
  
  

Basic & Preferred Qualifications

• A bachelor’s degree in business, human resources, accounting, or a related field is preferred. An equivalent combination of relevant education and experience will be considered.
• Three or more years of experience in payroll, benefits administration, or a related HR operations role; experience supporting both payroll and benefits is preferred.
• Working knowledge of payroll processing, timekeeping, benefit enrollment, payroll deductions, and employee record maintenance.
• Experience using an HRIS or payroll platform; Paylocity experience is a plus. Strong Microsoft Office skills, especially Excel, are expected.
• High attention to detail, sound judgment, and the ability to manage confidential information with discretion.
• Strong organization and follow-through, including the ability to prioritize deadlines and manage recurring payroll and benefits calendars.
• Clear, courteous communication and a service-oriented approach when helping employees and managers.
• Ability to work effectively with employees, managers, Finance, vendors, and other partners across multiple locations.
• Experience with multi-state payroll or benefits administration is a plus. Spanish language skills are also a plus.
  
  

Work Environment

• This role requires regular, reliable attendance and the ability to meet payroll and benefits deadlines. This role is an on-site position during normal business hours with eligibility to work remotely one day per week after 90 days.
• The employee must follow company policies, maintain a safe and organized work area, communicate important information promptly, and work additional hours when needed to meet business requirements.
  
  

Compensation

Pay Range: $70,000 - $75,000k/year. Compensation may vary based on relevant experience, skills, location, and other job-related factors, consistent with applicable law.

Benefits

We’re committed to supporting our employees with competitive benefits, opportunities to grow, and programs that support life both at and outside of work.

• Comprehensive Benefits: Medical, dental, life, and short- and long-term disability insurance
• Financial Wellness: 401(k) with company match
• Paid Time Off: PTO plus your birthday as a paid holiday
• Career Growth: Paid training and advancement opportunities
• Employee Programs: Employee Assistance Program (EAP), referral incentives, and employee discounts
  
  

Company Summary

HandCraft Services is a family-owned provider of industrial laundry and textile services supporting healthcare organizations throughout the Mid-Atlantic. Through our large-scale laundry and distribution operations, we process, manage, and deliver healthcare linens, uniforms, and other textile products to hospitals and medical facilities across the region.

Equal Opportunity and Accessibility

HandCraft Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status; and consistent with applicable law.

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