What are the responsibilities and job description for the Spa Manager position at Hand & Stone Massage and Facial Spa?
Job Description:
At Hand and Stone, opportunity knocks.
Hand & Stone Massage and Facial Spa is looking for a Manager. We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!
We are currently seeking an energetic and reliable Spa Manager to help us continue to grow our locations.
Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?
As the Spa Manager, you will learn how to direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. In this role you will also be visiting each of our locations in our group to learn and adapt to different sales environments and staffing challenges. You'll be exposed high volume experienced locations and newer more nurturing needs of spa development processes.
Please come join us if you:
- Have a great personality and excellent interpersonal skills!
- Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
- Are a dynamic leader who can manage a diverse staff
- Have great communication skills and connect well with staff and stakeholders
- Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
- Are an empathic individual who can put yourself in someone else’s shoes
- Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry
Responsibilities:
- Overcome objections during the sales process and increase the membership base
- Learn to perform data analysis that drives business decisions and success
- Learn to use sound judgment, work independently, with minimal supervision.
- Plan and direct to meet the daily needs of the operation.
- Track staff schedules efficiently to optimize capacity, revenue, and profits.
- Maintain the utmost cleanliness and soothing ambiance of the premises
- Learn to manage inventory effectively
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
- Learn how to maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
- Learn to effectively hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
- Learn how to motivate and empower the team to achieve high standards.
- Able to report to different locations in the Fort Worth Metroplex area not to exceed 30 miles.
What’s in it for you?
- Long term growth opportunities
- Competitive compensation
- Commission opportunities and generous bonuses
- Employee discounts
