Spa General Manager

Job description:

Company Overview

Hand & Stone Massage and Facial Spa ia dedicated to providing professional massage, facial, and hair removal services tailored to individual needs. Open seven days a week with extended hours, we strive to make wellness and self-care accessible to everyone through high-quality, affordable treatments.

Job Overview

We are seeking a dynamic and passionate General Manager to lead our spa operations with enthusiasm and expertise. In this pivotal role, you will oversee daily store functions, manage a talented team, ensure exceptional customer service, and drive overall business growth. Your leadership will foster a positive environment that aligns with our core values of professionalism, innovation, community, data-driven performance, and sustainable growth.

Responsibilities

• Direct supervision of Lead Massage Therapist(s), Lead Esthetician(s), and Sales Associate(s)
• Deliver exceptional customer service to members and guests
• Oversee and manage daily spa operations
• Resolve and oversee all customer service concerns and challenges
• Motivate and support Massage Therapists and Estheticians in sales growth and performance
• Meet and drive team membership and gift card sales goals
• Recruit, hire, train, schedule, and manage Sales Associates, Massage Therapists, and Estheticians
• Conduct performance reviews, documentation, staff meetings, and ongoing coaching
• Communicate promotions, enhancements, and service offerings to clients
• Manage social media responsibilities and community outreach initiatives (minimum of 4 annually)
• Schedule and confirm appointments while maintaining and maximizing the appointment book
• Analyze booking trends and optimize daily scheduling opportunities
• Oversee all client surveys and ensure feedback is communicated appropriately to employees
• Manage ordering of service supplies and equipment
• Maintain inventory counts and organization standards
• Handle service provider scheduling conflicts, call-outs, payroll disputes, and related documentation
• Participate in training programs, conferences, and professional development opportunities
• Uphold spa cleanliness and presentation standards throughout the facility
• Oversee staff training and support implementation of sales goals and initiatives
• Complete additional administrative and operational tasks as assigned
• Perform computer data entry and reporting as needed

Requirements

• 5 Years in Proven management experience in retail or service environments with supervising responsibilities.
• Strong skills in sales management, budgeting, and inventory management.
• Excellent communication skills with the ability to lead diverse teams effectively.
• Demonstrated experience in recruiting, training & development, employee orientation, and performance management.
• Ability to handle cash transactions accurately and manage payroll processes efficiently.
• Organizational skills with attention to detail in bookkeeping, stock control, merchandising, and inventory management.Join us as a General Manager and be at the forefront of delivering exceptional wellness services while leading a passionate team! Your leadership will inspire growth, foster community engagement, and elevate our brand’s reputation for professionalism and innovation.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Management: 5 years (Required)

Work Location: In person

Salary : $70,000 - $75,000