What are the responsibilities and job description for the Spa Associate position at Hand & Stone Massage and Facial Spa?
Benefits
About Us
At Hand & Stone, our mission is simple: make every visit the best hour of our guests’ month. We are passionate about delivering exceptional experiences, building lasting client relationships, and helping our guests prioritize self-care and wellness.
We are seeking friendly, sales-driven, and customer-focused Front Desk Sales Associates who thrive in a fast-paced environment and enjoy connecting with people. This role is ideal for someone who is energized by sales goals, hospitality, and creating memorable guest experiences.
No spa experience? No problem. We provide training for motivated, customer-focused individuals who are eager to learn sales and guest experience skills.
Compensation
The Front Desk Sales Associate is responsible for delivering outstanding customer service while driving membership sales, booking appointments, and promoting spa services and enhancements. This role serves as the first and last impression for every guest and plays a key role in the overall success of the spa.
The ideal candidate is confident in sales conversations, highly organized, professional, and motivated by achieving goals while creating an exceptional client experience.
This role is perfect for students or individuals looking to gain experience in sales, hospitality, customer service, wellness, and business operations.
Why You’ll Love Working Here
Guest Experience & Customer Service
What Makes Someone Successful in This Role
If you love helping people, thrive in a customer-focused sales environment, and want to be part of a team dedicated to making every visit unforgettable, we’d love to meet you at Hand & Stone Doral or West Kendall.
SA392
Compensation: $14.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
About Us
At Hand & Stone, our mission is simple: make every visit the best hour of our guests’ month. We are passionate about delivering exceptional experiences, building lasting client relationships, and helping our guests prioritize self-care and wellness.
We are seeking friendly, sales-driven, and customer-focused Front Desk Sales Associates who thrive in a fast-paced environment and enjoy connecting with people. This role is ideal for someone who is energized by sales goals, hospitality, and creating memorable guest experiences.
No spa experience? No problem. We provide training for motivated, customer-focused individuals who are eager to learn sales and guest experience skills.
Compensation
- $14/hour base pay uncapped commission
- Top performers significantly increase their earnings through memberships, upgrades, and retail sales
- The more you sell, the more you earn
The Front Desk Sales Associate is responsible for delivering outstanding customer service while driving membership sales, booking appointments, and promoting spa services and enhancements. This role serves as the first and last impression for every guest and plays a key role in the overall success of the spa.
The ideal candidate is confident in sales conversations, highly organized, professional, and motivated by achieving goals while creating an exceptional client experience.
This role is perfect for students or individuals looking to gain experience in sales, hospitality, customer service, wellness, and business operations.
Why You’ll Love Working Here
- Flexible scheduling for students and busy lifestyles
- Hourly pay plus uncapped commission
- Fun, positive, and team-oriented environment
- Build valuable sales and customer service experience
- Opportunities for growth and promotion
- Employee discounts on spa services and products
- Fast-paced environment where every day is different
Guest Experience & Customer Service
- Create a warm, welcoming, and professional environment for every guest
- Deliver an exceptional client experience aligned with our mission to make each visit the best hour of the guest’s month
- Greet guests, check clients in and out, and ensure smooth appointment flow
- Resolve client concerns professionally and positively
- Build strong relationships with members and guests through personalized service
- Meet and exceed membership sales goals
- Educate guests on membership benefits, spa services, skincare products, and enhancements
- Recommend upgrades, add-ons, and future appointments to maximize the guest experience
- Promote massage, facial, and wellness services to new and existing clients
- Support spa promotions, events, and marketing initiatives
- Answer inbound calls to schedule appointments and assist with guest inquiries
- Make outbound calls to prospective and existing clients to generate bookings and membership interest
- Follow up with leads, missed appointments, and member retention opportunities
- Maintain accurate appointment scheduling and client information
- Maintain a clean, organized, and welcoming front desk and spa environment
- Support daily opening and closing procedures
- Assist with laundry, stocking supplies, and overall spa presentation
- Ensure compliance with spa policies, sanitation standards, and operational procedures
- Bilingual in English and Spanish
- Previous sales, customer service, retail, hospitality, or spa experience preferred
- Strong communication and interpersonal skills
- Comfortable initiating sales conversations and confidently asking for the sale
- Goal-oriented with a positive and energetic attitude
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Basic computer and phone skills
What Makes Someone Successful in This Role
- Passion for wellness, hospitality, and helping people feel their best
- Confidence in membership sales and guest recommendations
- Ability to create genuine relationships with clients
- Strong work ethic and team-first mentality
- Attention to detail and pride in maintaining a clean spa environment
If you love helping people, thrive in a customer-focused sales environment, and want to be part of a team dedicated to making every visit unforgettable, we’d love to meet you at Hand & Stone Doral or West Kendall.
SA392
Compensation: $14.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Salary : $14