Sales Coach Front Desk Lead

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

Position Summary:

The Sales Coach Front Desk Lead is a dynamic front-line leadership role responsible for driving sales excellence and cultivating a high-performing, motivated front desk team. This position combines the responsibilities of a Spa Associate with added focus on driving sales results, coaching team performance, and ensuring consistent achievement of individual and team targets, all while delivering an outstanding customer experience.

Key Responsibilities:

Client Experience & Spa Associate Duties

• Provide exceptional customer service to all members and guests, ensuring a warm and professional experience from check-in to check-out.
• Confidently communicate Hand & Stone’s service offerings, memberships, and enhancements to meet guest needs and drive membership conversions.
• Manage front desk operations, scheduling, and point-of-sale transactions with accuracy and efficiency.
  
  
  

Sales Leadership & Coaching

• Achieve all individual and front desk team sales goals, including memberships, gift cards, and upgrades.
• Observe Spa Associates during client interactions to ensure consistent use of the Hand & Stone Sales Model.
• Step in to assist with closing a sale when needed, then immediately coach post-interaction to provide balanced feedback.
• Lead daily sales huddles to energize the team and share focus areas for the day.
  
  
  

Team Development & Motivation

• Oversee onboarding and ongoing training for new and existing Spa Associates to ensure mastery of sales scripts, systems, and client engagement skills.
• Foster a growth mindset and positive team culture through consistent, motivational coaching and recognition.
• Design and manage creative sales contests and incentives to build excitement and sustain engagement around key performance goals.
• Celebrate wins and recognize top performers to reinforce positive behaviors and maintain momentum.
  
  
  

Qualifications

• Minimum 2 years of Spa Associate or comparable sales experience required.
• Proven track record of achieving or exceeding sales goals in a team environment.
• Strong interpersonal skills with the ability to inspire, coach, and influence others.
• Excellent communication, organization, and follow-up skills.
• Availability for flexible scheduling, including evenings and weekends.
• 18 years old or older
• High school diploma or equivalent
  
  
  

Compensation

• Competitive hourly pay with monthly bonus opportunities based on team sales performance.
  
  
  

Why Join Hand & Stone?

At Hand & Stone, we believe success starts at the front desk. As the Sales Coach Lead, you’ll have the opportunity to elevate your own sales expertise while developing the next generation of top-performing associates, all within a supportive, team-driven spa environment.

Hand & Stone Massage and Facial Spa is a top-notch national franchise with over 500 locations in the US and Canada, offering massages, facials, and hair removal services. Ready to jump in? Apply now and be a part of our exciting new adventure!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.