What are the responsibilities and job description for the Membership Sales & Concierge Style Guest Services Anthem Exclusive position at Hand & Stone Massage and Facial Spa?
Benefits:
Hand & Stone Anthem is a top-tier, independently owned wellness center led by a Spa Director with 20 years of industry expertise. We are the only location in Anthem and are not affiliated with the corporate "big box" franchises in the Valley. We are a high-performance Team—not a "family"—and we reward results.
The Reality of the Role
This position is for mature professionals who understand the mechanics of a sale. We do not hire "front desk receptionists." You will be expected to:
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
Hand & Stone Anthem is a top-tier, independently owned wellness center led by a Spa Director with 20 years of industry expertise. We are the only location in Anthem and are not affiliated with the corporate "big box" franchises in the Valley. We are a high-performance Team—not a "family"—and we reward results.
The Reality of the Role
This position is for mature professionals who understand the mechanics of a sale. We do not hire "front desk receptionists." You will be expected to:
- Investigate & Close: Review client history to identify "membership abusers" and pivot those difficult conversations into sales.
- Enforce Policy: Confidently explain why a guest no longer qualifies for "Member-Guest" pricing and collect the difference with poise.
- Hunt for Leads: Use Zenoti to proactively call and text prospects to fill the book.
- Consult: Use your knowledge of Dermalogica and Image Skincare to drive retail revenue and customize massage experiences.
- Base: $17/hr.
- Core Commissions: 25% on enrollment fees ($40–$199), $10 for $20–$39 fees, and 10% on retail.
- Proprietary Performance Bonuses: Beyond standard commission, we offer an internal "Performance Dividend" structure. Details are discussed during the final interview stage and include bonuses for:
- Specific Membership Conversion Tiers.
- Pre-booking Rate Goals.
- Pre-service Add-on/Upgrade Quotas.
- Path to Leadership: We promote based on numbers and professional maturity.
- Minimum 2 years of Sales or High-End Hospitality experience.
- FULL TIME AVAILABILTY INCLUDING WEEKENDS / EVENINGS
- Ability to navigate "gray area" pricing and policy enforcement without hesitation.
- A professional, "Butler-level" demeanor and a "thick skin."
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Salary : $17