What are the responsibilities and job description for the Front Desk Spa Sales Associate position at Hand & Stone Massage and Facial Spa?
Hand and Stone is looking for a qualified, assertive Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:
- Provide excellent customer service to members/guests
- Welcome and greet members/guests upon arrival
- Answer phones, book appointments, sell memberships, gift cards and upgrades
- Follow proper filing procedures/file maintenance
- Promote health/wellness benefits of massage therapy
- Maintain a professional and clean work environment & appearance
- Positive, energetic attitude
- Team player
- Perform various other duties as assigned
- Hourly wage plus commissions and bonuses
- Flexible schedules
- Professional and safe work environment
- Paid sick time
- Complementary services
- Employee discounts
- Employee rewards program/employee referral bonus
- Contests
- Knowledge of Zenoti Spa Management System (will train) and basic computer skills.
- Excellent personal appearance, good verbal and written communication skills.
- Confident to provide membership and gift card benefit presentations and sell both
- Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
Salary : $18 - $22