Front Desk Associate

Hand & Stone Massage and Facial Spa, with over 600 locations across North America, makes luxury spa services including massage and facials accessible to a broader audience. Our business operates with a robust, multi-revenue stream model, including a monthly membership program designed to encourage wellness through regular self-care. With nearly 600,000 members nationwide and growing, Hand & Stone remains a leader in the spa industry with its commitment to exceptional service and client wellness. Our offerings encompass a variety of services, such as membership options, gift cards, retail products, service upgrades, and non-member services.

This is a part-time, on-site role for a Front Desk Associate located in Hudson, MA. The Front Desk Associate will perform receptionist duties, welcome and check in clients, schedule appointments, and handle inquiries with professionalism and a customer-centered approach. Responsibilities also include managing phone communications, maintaining a clean and organized front desk, and supporting the team to ensure smooth day-to-day operations.

• Strong Customer Service and Communication skills, including the ability to address client needs and inquiries promptly and professionally
• Proficiency in Receptionist Duties and Phone Etiquette, including scheduling appointments and handling inbound/outbound calls courteously
• Basic Computer Literacy skills, with a capacity to operate scheduling and point-of-sale systems efficiently
• Ability to multitask in a fast-paced environment and maintain a welcoming demeanor
• Prior experience in a spa, hospitality, or customer-facing role is a plus