What are the responsibilities and job description for the Department Manager Sales Reception position at Hand & Stone Massage and Facial Spa?
Responsive recruiter
Benefits
Sell. Lead. Train. Grow.
Are you a sales leader who happens to love the spa and wellness industry? We’re not looking for someone to just “manage operations.” We’re looking for a high-performance sales manager who knows how to build, train, and lead a team that sells — confidently, consistently, and successfully.
This role is all about revenue. You will be the driving force behind membership sales, service upgrades, and retail performance — and you’ll know how to train others to get results.
What You'll Be Responsible For
As a franchise model, Hand and Stone Massage and Facial Spa in Destin is independently owned and operated (by owners who live locally), with the national brand awareness of a leading company in the wellness industry. Our Location spa is 34940 Emerald Coast Pkwy #109 Destin FL 32541. Our spa employs industry veterans and teammates who are just starting their career. We pride ourselves on positive, honest communication where our goal is to be inclusive and supportive of each other. Successful candidates often come to us from restaurants, hotels, gyms and membership-based concepts such as boutique fitness and massage spas. Experience at Envy, Heights, European Wax, Orange Theory, Cycle, Pilates, Pure Barre and similar is welcomed.
Apply today to take a tour and learn more about this pivotal role in our spa!
Compensation: $18.00 - $24.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Benefits
- SIMPLE IRA w/Matching 3%
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- To apply you must already be living locally. We are conducting in-person interviews.
- This is a sales AND leadership position. You must enjoy selling and leading other to sell.
- The position requires the ability to work any 5 of 7 days per week and the ability to work opening, mid or closing shifts. Your schedule will rotate and you will never have to work every weekend or every closing shift but the position does require working some weekends, some evenings in a preplanned pattern scheduled a month in advance allowing for work/life balance and to accommodate preplanned events.
Sell. Lead. Train. Grow.
Are you a sales leader who happens to love the spa and wellness industry? We’re not looking for someone to just “manage operations.” We’re looking for a high-performance sales manager who knows how to build, train, and lead a team that sells — confidently, consistently, and successfully.
This role is all about revenue. You will be the driving force behind membership sales, service upgrades, and retail performance — and you’ll know how to train others to get results.
What You'll Be Responsible For
- Executing sales strategies that drive membership, retail, and service upgrades
- Training and coaching team members (front desk spa associates) to sell without being pushy
- Monitoring daily/weekly/monthly sales KPIs and setting clear performance goals
- Leading sales meetings and 1:1 coaching sessions focused on conversion, upselling, and retention
- Hiring and developing team members with a focus on accountability and sales performance
- Delivering a consistently exceptional guest experience that supports conversion and repeat visits
- A sales-first leader — with a proven track record of hitting (and exceeding) targets
- Experienced in training others to sell — not just selling yourself
- Confident with numbers: conversions, retail per ticket, membership growth, etc.
- A strong communicator who can inspire, correct, and motivate in equal measure
- Professional, polished, and passionate about customer experience
- Comfortable working in fast-paced, goal-oriented environments
- Competitive base salary high performance bonuses (monthly)
- Service and retail discounts including a complimentary membership
- A beautiful, team-driven work environment
- Opportunities for growth and leadership development (corporate training, travel, certificates). Owners are currently vetting expansion opportunities which will lead to the need for a Regional Spa Director in the future.
- Simple IRA retirement account with employer matching (3%)
- Paid Time Off
As a franchise model, Hand and Stone Massage and Facial Spa in Destin is independently owned and operated (by owners who live locally), with the national brand awareness of a leading company in the wellness industry. Our Location spa is 34940 Emerald Coast Pkwy #109 Destin FL 32541. Our spa employs industry veterans and teammates who are just starting their career. We pride ourselves on positive, honest communication where our goal is to be inclusive and supportive of each other. Successful candidates often come to us from restaurants, hotels, gyms and membership-based concepts such as boutique fitness and massage spas. Experience at Envy, Heights, European Wax, Orange Theory, Cycle, Pilates, Pure Barre and similar is welcomed.
Apply today to take a tour and learn more about this pivotal role in our spa!
Compensation: $18.00 - $24.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Salary : $18 - $24
