Spa Sales Associate

Benefits:Bonus based on performanceEmployee discountsFlexible scheduleFree uniformsTraining & developmentWellness resources Are you passionate about people?Do you have a natural ability to connect with people?Are you a sales ROCKSTAR?If this is you, join our talented team of Sales and Client Service Professionals and watch your career grow!Our goal at Hand and Stone Haymarket is to provide our valued members and guests with a world-class experience, and our Sales Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Sales Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Sales Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Sales Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards.The primary Qualifications and Requirements of this role include, but are not limited to:Provide excellent customer service to members/guestsWelcome and greet members/guests upon arrivalAnswer phones, book appointments, sell memberships, gift cards and upgradesFollow proper filing procedures/file maintenancePromote health/wellness benefits of massage therapyMaintain a professional and clean work environment & appearancePositive, energetic attitudeTeam playerPerform various other duties as assignedWhats in it for you?We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers!Paid trainingProfessional and safe working environmentEmployee referral bonus programDiscounts on services, products and membershipsOpportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership pathAND MORE!Key Functions of the RoleProvide exceptional service and experience to each client through phone and in-person interactionsCommunicate sales promotions and service options with clientsPromote health and wellness benefits of massage therapy and skincareMembership education and salesSchedule/Confirm appointments and balance the daily appointment bookPassionately promote products and services with effective, clear communicationCommunicate with Service Provider team and maximize appointment bookComputer data entryRole RequirementsProven passion for communicating with people and providing consistent, exceptional serviceCapability to work flexible hours including mornings, nights, weekends and holidaysExcellent verbal and written communication skillsA fast learner with a positive attitudeComputer proficiency; knowledge of Millennium booking/POS systems is a plusA strong team player with the ability to work independently under minimal supervisionExcellent organizational skills including attention to detail and multi-taskingCritical thinking skills, including customer conflict resolutionHave reliable transportation to/from work