What are the responsibilities and job description for the Administrative Assistant, Billing & AR position at HAND OVER HAND LLC?
About Hand Over Hand LLC
At Hand Over Hand, we believe every child deserves the opportunity to thrive. As a leading provider of Applied Behavior Analysis (ABA) therapy, we partner with families to empower children with autism and developmental disabilities. Our work is deeply mission-driven: we’re here to make a difference in the lives of children and their communities.
Our culture is collaborative, supportive, and purpose-filled. We celebrate growth of our team, of our families, and of ourselves. If you’re passionate about early childhood development and want to do meaningful, hands-on work that truly changes lives, you’ll feel right at home here.
Why This Role Matters
This isn’t just an administrative role; it’s a critical support position that helps keep services moving for the families who rely on us every day.
As the Administrative Assistant, Billing & AR, you’ll play an essential role in supporting operational workflows across billing, authorizations, credentialing, client onboarding, and client services. Your organization, responsiveness, and attention to detail will directly impact the efficiency of our operations and the experience families have with Hand Over Hand. In a fast-paced, growing behavioral health environment, your ability to keep systems organized, communications flowing, and documentation accurate helps ensure continuity of care and operational excellence.
How You’ll Make an Impact
- Keep operations running smoothly: Support day-to-day administrative workflows across Billing & Accounts Receivable functions
- Maintain accuracy and organization: Manage documentation, data entry, tracking systems, and operational records with precision
- Support families and staff: Provide responsive, professional communication to parents, team members, and external stakeholders
- Assist with authorizations and credentialing: Help track insurance authorizations, provider credentialing, and compliance-related documentation
- Strengthen operational efficiency: Support process improvements, workflow organization, and cross-functional administrative initiatives
- Be a trusted support partner: Collaborate across departments to ensure operational continuity during periods of growth and change
What You’ll Own & Elevate
- Administrative tracking systems, spreadsheets, and documentation workflows
- Data entry and document management across operational platforms and EMRs
- Billing and Accounts Receivable administrative support tasks
- Authorization tracking and follow-up activities
- Credentialing support, CAQH maintenance, and compliance documentation
- Client onboarding and administrative coordination processes
- Communication workflows between departments, families, and leadership
- Organization of digital filing systems and audit-ready documentation
Who You Are
- Highly organized and naturally detail-oriented
- A proactive problem-solver who enjoys creating structure and keeping things on track
- Comfortable balancing multiple priorities in a fast-paced environment
- A strong communicator who approaches families and colleagues with professionalism and empathy
- Adaptable, dependable, and eager to support wherever needed
- Someone who takes pride in accuracy, responsiveness, and teamwork
What You Bring
- High school diploma or equivalent required
- 1–3 years of administrative or operational support experience preferred
- Experience in healthcare, ABA, behavioral health, or medical office settings preferred
- Familiarity with EMR systems, spreadsheets, and administrative tracking systems preferred
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to maintain confidentiality and handle sensitive information professionally
Why You’ll Love Working Here
- Competitive compensation: Based on experience and expertise
- Comprehensive benefits package: Medical, dental, vision, 401(k), PTO, sick time, and more
- Remote flexibility: Enjoy the convenience of a primarily remote role while staying connected to a collaborative, supportive team
- Collaborative environment: Work alongside passionate professionals across operations, finance, HR, and clinical teams who genuinely support one another
- Growth-focused culture: We invest in development, continuous improvement, and internal growth opportunities
- Meaningful work: Your support helps ensure children and families receive timely, high-quality services
- Purpose & pride: Be part of a mission-driven organization making a real difference every day
Ready to bring organization, support, and impact to a mission that matters? Apply today and help us create exceptional experiences for the families and teams we serve.
Hand Over Hand LLC is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability, or any other category protected under law.
Salary : $20 - $26