What are the responsibilities and job description for the Assistant Spa Manager position at Hand & Stone?
Hand & Stone is a leading national franchise committed to making high-quality massage and skincare services accessible and affordable. With over 600 locations across the U.S. and Canada, we specialize in massage therapy, facials, and hair removal services tailored to each client's unique needs. Our mission is to deliver the healing benefits of therapeutic touch and skincare in a welcoming, professional environment that promotes relaxation and well-being.
Job Summary
We are seeking a motivated and professional Assistant Spa Manager to lead our team and oversee daily operations. The Assistant Spa Manager supports the daily operations of the spa and helps lead the team in a professional, service-oriented environment. This role assists in driving sales performance, coaching team members, and maintaining efficient front and back-of-house operations. The Assistant Spa Manager plays a key role in ensuring a clean, organized, and welcoming environment, contributing to a positive experience for both clients and staff. This position partners closely with the Spa Manager to achieve location goals and uphold company standards.
Responsibilities
- Support membership growth by assisting with sales conversations and helping overcome client objections.
- Responsible for retention of active member base
- Assist in executing initiatives that contribute to revenue growth and overall business success.
- Support achievement of key spa performance metrics, including sales, client retention, rebooking, and retail performance.
- Review business data and share insights to support informed decision-making.
- Demonstrate sound judgment while working independently and collaboratively with management.
- Help coordinate daily spa operations to ensure efficiency and a positive client experience.
- Assist in organizing staff schedules to maintain coverage and enhance productivity.
- Responsible for a clean, well-organized, and tranquil spa environment.
- Ensure proper completion of opening and closing procedures and assign side work as needed to support spa operations.
- Ensure proper inventory controls daily to ensure product availability and proper stock levels.
- Aid in resolving guest concerns quickly and professionally to maintain high satisfaction.
- Help ensure compliance with all company policies and relevant regulations.
- Provide day-to-day support and guidance to team members in alignment with company standards.
- Participate in monthly and quarterly trainings.
- Collaborate with the Spa Manager to motivate staff and maintain a positive, high-performing team culture.
Requirements & Education
- 18 years old or older
- 1 year of experience in a supervisory or team lead role preferred
- Highschool diploma or equivalent
- Strong communication skills and attention to detail
What We Offer
- Competitive pay with commission opportunities and bonus potential
- Guaranteed weekly pay
- Opportunities for career growth and advancement
- Medical, Dental & Vision benefits
- Generous Paid Time Off (17 days!)
- 401(k) with 4% company match
- Employee discounts and wellness benefits
Ready to Join Our Team?
If you’re passionate about helping others feel their best through the power of massage and wellness, we’d love to hear from you! Apply today and take the next step in your career with Hand & Stone.