What are the responsibilities and job description for the Account Manager (Building Materials Sales) position at Hancock?
Description
Hancock Lumber is passionate about its people-first and values-driven culture. Enjoy competitive pay, excellent benefits, and something that's becoming harder to find: time outside of work. Join a company where relationships matter, employees are valued, and customer success drives everything we do.
As an Account Manager, you'll build and maintain relationships with professional contractors, builders, remodelers, and commercial customers throughout your market area. This is an outside sales role focused on growing business, earning customer trust, identifying opportunities, and helping customers successfully complete their projects. New Account Managers start on a guaranteed salary during their onboarding and development period and transition into our base-plus-commission compensation program during their first year.
We're looking for motivated professionals who enjoy building relationships, solving problems, and creating long-term partnerships with customers. Success in this role comes from understanding customer needs, providing solutions, and delivering an exceptional experience that earns repeat business.
What You'll Do
Requirements
Hancock Lumber is passionate about its people-first and values-driven culture. Enjoy competitive pay, excellent benefits, and something that's becoming harder to find: time outside of work. Join a company where relationships matter, employees are valued, and customer success drives everything we do.
As an Account Manager, you'll build and maintain relationships with professional contractors, builders, remodelers, and commercial customers throughout your market area. This is an outside sales role focused on growing business, earning customer trust, identifying opportunities, and helping customers successfully complete their projects. New Account Managers start on a guaranteed salary during their onboarding and development period and transition into our base-plus-commission compensation program during their first year.
We're looking for motivated professionals who enjoy building relationships, solving problems, and creating long-term partnerships with customers. Success in this role comes from understanding customer needs, providing solutions, and delivering an exceptional experience that earns repeat business.
What You'll Do
- Develop and maintain strong relationships with contractors, builders, remodelers, and other professional customers.
- Meet with customers in the field, at jobsites, and at customer offices to understand their needs and identify opportunities to add value.
- Grow sales within existing accounts while developing new business relationships.
- Partner with customers on project planning, product selection, estimating, and material solutions.
- Prepare and follow up on quotes, proposals, and sales opportunities.
- Collaborate with Project Pros, Inside Sales Support, Counter Pros, Yard Pros, drivers, and location teams to deliver an exceptional customer experience.
- Work proactively to resolve issues and ensure projects stay on track.
- Maintain awareness of market conditions, customer activity, and competitive opportunities.
- Manage account activity, customer communication, and sales planning using company systems and processes.
- Represent Hancock Lumber professionally throughout the communities we serve.
Requirements
- Strong relationship-building and communication skills.
- Motivated to grow customer relationships, develop new business opportunities, and transition into a base-plus-commission sales role.
- A passion for helping customers succeed.
- Self-motivation and the ability to work independently.
- Strong organizational and time-management skills.
- Ability to identify customer needs and recommend effective solutions.
- Interest in building materials, construction, and the residential building industry.
- Experience in sales, customer service, construction, building materials, project management, or related fields is preferred.
- Commitment to safety, teamwork, and Hancock Lumber's values.
Salary : $65,000 - $100,000