What are the responsibilities and job description for the Financial Center Leader position at Hancock Whitney?
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ESSENTIAL DUTIES & RESPONSIBILITIES:
Leadership & People Management
ESSENTIAL DUTIES & RESPONSIBILITIES:
Leadership & People Management
- Hire, train, develop, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.
- Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.
- Promote a culture of service excellence and consistently deliver an exceptional Client experience.
- Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
- Drive financial center sales and service performance using a consultative approach and strategic sales planning.
- Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).
- Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.
- Promote and implement digital and self-service channels to enhance client convenience and engagement.
- Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.
- Lead staffing, scheduling, and operational planning to meet changing business and client needs.
- Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
- Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.
- High School Diploma or GED required; Bachelor’s degree preferred.
- Minimum of 2 years Banking/Financial Services experience required.
- Minimum of 1 year previous success in sales as an individual contributor or manager required.
- 1 year in supervisory/management experience preferred.
- Excellent communication, client service, and interpersonal skills.
- Strong analytical skills, including P&L and financial statement interpretation.
- Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.
- Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.
- Ability to travel as needed to perform essential job functions.
- Ability to work under stress and meet deadlines
- Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.