What are the responsibilities and job description for the Deposit Services Operations Specialist position at Hancock Whitney?
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JOB FUNCTION / SUMMARY:
The Deposit Operations Support Associate 2 provides broad-based operational support across specialized deposit areas including account maintenance, item and exception processing, CD/IRA servicing, unclaimed property management, document review, and domestic collections. This role ensures regulatory compliance, transaction accuracy, and effective risk mitigation while providing high-quality service to internal stakeholders and contributing to operational efficiency.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Deposit Account Maintenance & Documentation
JOB FUNCTION / SUMMARY:
The Deposit Operations Support Associate 2 provides broad-based operational support across specialized deposit areas including account maintenance, item and exception processing, CD/IRA servicing, unclaimed property management, document review, and domestic collections. This role ensures regulatory compliance, transaction accuracy, and effective risk mitigation while providing high-quality service to internal stakeholders and contributing to operational efficiency.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Deposit Account Maintenance & Documentation
- Perform customer and account-level updates in core deposit systems, including address changes, ownership updates, signer maintenance, and duplicate record merges.
- Review and validate deposit documentation packages; ensure completeness and compliance with internal policies and regulatory requirements.
- Capture and maintain customer signatures in the Bank’s imaging and signature platforms.
- Respond to maintenance inquiries from internal business units and ensure timely resolution.
- Research, resolve, and process non-posted, returned, or rejected items using core systems, item processing tools, and imaging archives.
- Submit and monitor deposit adjustment requests to internal and external partners including the Federal Reserve.
- Complete reconciliation and balancing of exception item files, general ledger accounts, and system outputs.
- Process CD and IRA transactions such as rollovers, distributions, contributions, and closures.
- Ensure compliance with federal IRA contribution and distribution rules and support year-end tax reporting processes.
- Maintain unclaimed property procedures, track dormant accounts, and execute customer outreach efforts.
- Prepare escheatment reports and remittances in accordance with state laws.
- Serve as a liaison during unclaimed property audits and state inquiries.
- Process incoming and outgoing domestic collection items, including Bearer Bonds, “ON US” checks, and negotiable instruments not eligible for standard processing.
- Manage mail-based transactions, including customer-requested account closures and “bank by mail” deposits.
- Maintain documentation and records in accordance with audit, compliance, and SOX404 standards.
- Stay informed of regulatory requirements such as Reg CC, Check 21, CIP, BSA, and IRS rules for IRAs.
- Track and report operational volume metrics across core functions.
- Participate in department projects, system conversions, and procedural updates.
- Cross-train with other Deposit Operations team members.
- Identify and recommend process improvements to enhance service delivery and reduce risk.
- High School Diploma or GED required; Associate degree preferred.
- Minimum of 2 years of experience in one or more deposit operations functions (e.g., account maintenance, exception processing, CD/IRA servicing, unclaimed property, adjustments).
- Strong attention to detail and analytical skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Outlook, Word); familiarity with core banking and imaging systems preferred.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Ability to travel if required to perform the essential job functions
- Ability to work under stress and meet deadlines
- Ability to operate related equipment to perform the essential job functions
- Ability to read and interpret a document if required to perform the essential job functions
- Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.