What are the responsibilities and job description for the Inside Sales Support position at HANCOCK LUMBER COMPANY, INC?
REPORTS TO: General Manager CLASSIFICATION: Non-Exempt
POSITION SUMMARY:
Responsible for managing specific accounts assigned to designated Account Managers. Provides support to Account Managers by maintaining and growing a profitable client base. Ensures exceptional customer service through accurate order placement, timely follow-up, and precise quoting.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Safety First – 24/7
- Adhere to all company safety policies and procedures.
- Take personal responsibility for your own safety and the safety of others.
- Actively participate in safety huddles and utilize the Safety Observation System (SOS).
- Promptly report unsafe conditions and behaviors.
- Consistently use required Personal Protective Equipment (PPE) in designated areas.
- Meet with Account Managers daily.
- Work with the store’s systems.
- Ensure quotes are available for proper billing in the shipper’s office.
- Responsible for sales to assigned accounts:
- Understand pricing policies and clearly communicate any acceptance deadlines on quotations subject to later acceptance.
- Maintain familiarity with yard inventory and surplus items.
- Prepare estimates and/or quotations.
- Maintain a communication record for all existing and prospective contractor customers assigned:
- Stay informed about competitor pricing.
- Maintain satisfactory knowledge of the products expected to sell:
- Know current pricing and inventory levels.
- Handle minor complaints (refer major issues to a manager).
- Understand profit, gross profit dollars, and margin.
- Sell integrated products.
- Work toward achieving gross margin goals.
- Wear company clothing.
- Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:.
· Able to communicate with customers and employees, using verbal and written skills.
· Strong math skills with the ability to accurately read orders, follow instructions, and complete required forms.
· Solid people skills to enable the building of successful work relationships with operational people as well as sales support.
DESIRED EDUCATION/EXPERIENCE:
- High school diploma or GED. Post secondary education preferred.
- Experience in sales in the Lumber and Building Materials industry preferred.
REPETITIVE PHYSICAL DEMANDS:
- Lift 60# from floor to waist; lift 40# from waist to shoulder.
- Carry 60# over a distance exceeding 12 feet.
- Push 60# in a wheeled cart.
- Bend, stoop, or squat to floor level repeatedly.
- Stand for long periods of time.
- Sit for long periods of time.
- Reach overhead to grasp materials.
- Work inside a controlled environment, but prepared to go outside if needed.
This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice.