What are the responsibilities and job description for the Patient Access Advocate position at Hancock Health?
Qualifications
JOB SPECIFIC CORE COMPETENCIES:
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JOB SPECIFIC CORE COMPETENCIES:
- Customer Service-oriented: The patient access advocate will be extremely customer service-oriented, with a patient first attitude.
- Communication skills: The patient access advocate will have excellent communication and interpersonal skills, especially when it comes to interacting with patients and other hospital associates over the phone or in person if required.
- Organizational skills: This role requires strong administrative and organizational skills to help manage responsibilities effectively.
- Attention to detail: The patient access advocate should have the ability to multitask and maintain a strong attention to detail.
- Technical skills: Proficiency in Microsoft Office suite (Outlook, Excel, Word) and other communication tools. Meditech experience preferred but not required. After training, will need to be proficient in technology tools.
- Ability to function independently and as a team player in a fast-paced environment
- Strong written and verbal communication skills and excellent spelling
- Responsible for the registration, referral coordination, and scheduling of visits for the department
- Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, collecting financial paperwork (e.g., patient responsibility statement, etc.), and co-payment as required
- Successfully completes and actively participates in ongoing, required Meditech and customer service training
- Has the attitude and mindset of “This patient or challenge is mine to own until I successfully satisfy or solve in a timely manner or pass it off to someone committed to doing the same.”
- May float to other areas throughout the department
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
- Performs other duties as assigned
- High school diploma or GED
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.