Medical Receptionist - OBGYN Office

Job Specific Core Competencies

• Register patients and update patient demographics.
• Schedule/reschedule/cancel patient appointments.
• Check patients in and out correctly and timely.
• Collect cash and card copays from patients.
  
  

Prerequisite Skills

• Demonstrated communication skills to effectively communicate with patients and patients’ families.
• Demonstrated reading skills to interpret instructions, manuals, insurance information, physician instructions and patient correspondence.
• Demonstrated math skills to calculate patient bills.
• Demonstrated knowledge of medical terminology.
• Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
• Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate.
• Demonstrated ability in handling patient confidentiality.
• Ability to work with peers in a team situation and create a positive work environment for team members.
• Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology.
  
  

Essential Functions And Responsibilities

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

• Schedule patient appointments
• Interact with patients in a warm friendly manner showing respect and courteousness
• Enter data into systems accurately, completely and timely
• Determine information needed from patient for registration process and provide appropriate documentation to patient at registration
• Verify patient’s insurance eligibility
• Answer phone calls by the third ring
• Transfer calls to appropriate person or voice mail as directed
• Prepare and mail patient correspondence as directed
• Directs incoming patient and visitors to appropriate location
• Oversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to manager
• Participates in all departmental and organizational meetings
• Performs nasal swabs according to protocol
  
  

Competencies

Demonstrates the following competencies:

ATTITUDE/CUSTOMER COMPETENCIES

• Caring, compassionate, and approachable in all customer contacts
• Privacy - respects customers’ right to privacy and modesty
• Confidentiality - maintains customers’ confidentiality
• Telephone etiquette - speaks so that customers hear a smile
• Appearance - takes personal ownership in appearance and that of work environment
• Initiative - takes necessary steps to fix problems immediately
• Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
• Timely service - recognizes that customers’ time is very valuable; provides them with prompt service
• Customer information/education - provides customers with the best information needed to make informed choices
  
  

Relationship Competencies/Work Group Competencies

• Demonstrates advocacy, respect and truth telling
• Demonstrates accountability for own actions
• Demonstrates ability to respectfully address interpersonal conflicts
• Takes initiative to help others
• Demonstrates a learning attitude toward solving problems
• Demonstrates openness to change and new learning
• Reports to work on time and has regular attendance
• Adheres to practice defined dress code
• Attends Staff meetings
  
  

ETHICAL DECISION-MAKING

• Respects the needs, expectations and rights of all individuals
• Advocates the rights of all to a safe environment
• Uses sensitivity to cultural diversity to guide decision-making
  
  

PERFORMANCE IMPROVEMENT

• Identifies work processes and strives to reduce cost and increase satisfaction
• Identifies customers and demonstrates understanding of customers’ expectations
• Actively works to increase satisfaction of all
• Monitors customers’ satisfaction
• Takes active role in department process improvement efforts; demonstrates understanding of outcomes
• Demonstrates an understanding of responsibilities
• Demonstrates diagnostic thinking/reasoning
• Utilizes feedback from peers, supervisor, customers to drive performance and behaviors
• Prioritizes workplace safety
  
  

Certification/License

• None required.
  
  

Additional Licensure/Credential Requirements

• High school diploma or general equivalency diploma (GED).
  
  

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Health.

• Customer service experience and ability to work in a fast-paced high stress environment.
• Excellent communication skills, spelling and grammar.
• Attention to detail.
• Good keyboarding skills.
• Require one plus years of experience in a healthcare setting.
  
  

WORK CONDITIONS

Physical/Mental Demands

• Standing, sitting, walking, bending, kneeling, crouching, and crawling as needed more than 2/3 of day.
• Occasional stress from dealing with many staff and patients.
  
  

EQUIPMENT USED: Computer, Telephone, Printer, Fax Machine, Copy Machine

Environmental Conditions

• Works inside
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.