Consumer Loan Specialist

REPORTS TO: Consumer Loan Manager

Overview:

ROLES AND RESPONSIBILITIES:

Responsible for assisting members with consumer lending needs throughout the loan process, including loan origination, servicing, payment follow-up, and delinquency management. This position is expected to actively participate in collection efforts, maintain accurate account documentation, and work toward minimizing loan delinquency while providing exceptional member service.

· Provide excellent customer service to members for all types of consumer loans including: vehicle loans, motorcycle loans, ATV loans, boat loans, share secured loans, signature loans, personal lines of credit, and credit cards.

· Answer the telephone and retrieves voicemails for the consumer loan department, provide routine information, and/or route calls to appropriate person. Take messages and coordinate follow through.

· Interview loan applicants and provide information on consumer loan products that best meet the members’ needs.

· Submit loan applications and supporting documentation into the Credit Union’s loan system.

· Provide callbacks to the member in a timely manner regarding the application status/progress.

· Process internal and indirect loans, as well as duties related to loan processing and loan closings.

· Maintain dealer relationships to generate business and create an excellent working relationship.

· Perform a variety of clerical duties, requiring knowledge of departmental procedures.

· Cross-share Credit Union products and services.

· Serve members promptly, courteously, and professionally.

· Make collection calls on delinquent accounts, accurately document all collection activity and member communications, and work with members to establish arrangements to bring accounts current.

· Perform all other duties as requested by the Consumer Lending Manager.

Effective oral and written communication skills

Excellent attention to detail and accuracy, with the ability to multi-task and prioritize in a fast-paced environment.

Ability to work independently with minimal errors.

Experience in financial services or consumer lending is preferred.

Must be available to work M-F 8am-5pm.

Desire and ability to effectively work in a team environment.

Commitment to taking pride in their work, while possessing a positive attitude with members and employees simultaneously.

Pay: From $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19