What are the responsibilities and job description for the Field Supervisor - Great Lakes position at Hancock Claims Consultants?
Job Description – Field Supervisor
Department: Field Operations
Reports To: Territory Manager
FLSA Status: Exempt
Position Summary
The Field Supervisor is responsible for overseeing the day-to-day performance of field teams to ensure quality service delivery, operational compliance, and customer satisfaction. This role provides hands-on leadership and coordination to field personnel, acting as a liaison between front-line teams and upper management. The ideal candidate is organized, adaptable, and skilled in team management within dynamic service environments.
Key Responsibilities
Supervise and support field staff, ensuring timely and effective execution of services.
Conduct on-site visits to evaluate performance, compliance, and customer satisfaction.
Coordinate schedules, assign tasks, and respond to field escalations and emergencies.
Ensure adherence to safety standards, operating procedures, and regulatory requirements.
Provide coaching, performance feedback, and development support for field employees.
Monitor work quality and implement corrective actions where needed.
Maintain detailed logs and reports of field activities and submit to management regularly.
Collaborate with internal departments to streamline field operations and resolve issues.
Ensure field equipment and tools are maintained and used properly.
Assist in onboarding, training, and mentoring new field team members.
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
3–5 years of experience in field operations, team supervision, or a service-based industry
Proven leadership skills and ability to manage dispersed teams
Valid driver’s license and ability to travel to field locations as needed
Strong communication, organizational, and problem-solving skills
Preferred Competencies
Experience with job tracking systems, mobile workforce platforms, or service dispatch tools
Knowledge of OSHA and industry-specific safety protocols
Customer service mindset with a commitment to quality
Conflict resolution and time management abilities
Bilingual proficiency a plus