What are the responsibilities and job description for the CUSTOMER SERVICE MANAGER position at Hanania Automotive Group?
Hanania Subaru of Orange Park
About Us:
Hanania Automotive Group is committed to delivering an exceptional ownership experience to every customer. We're looking for a dynamic, detail-oriented, and highly personable Customer Service (CSI) Manager to help us deliver on that promise.
Role Overview:
The CSI Manager is responsible for driving customer satisfaction by following up with customers post-sale and post-service, resolving concerns proactively, and identifying opportunities for improvement. You’ll collaborate with sales and service teams, analyze CSI reports, and be the voice of the customer within the dealership.
Key Responsibilities:
- Conduct timely post-sale and post-service follow-up calls to ensure satisfaction
- Address and escalate customer concerns before they impact CSI scores
- Monitor manufacturer CSI reports and internal metrics
- Track trends and provide regular feedback to management
- Maintain accurate and organized records of communication and resolutions
- Assist with review generation and reputation management
- Build strong relationships with internal staff to ensure alignment
Compensation: Competitive salary performance bonuses benefits
Schedule: Monday–Friday, some Saturdays as needed
Requirements:
- Excellent communication and interpersonal skills
- Professional, friendly, and empathetic demeanor
- Strong attention to detail and organization
- Customer service or CSI experience in a dealership preferred
- Familiarity with CRM systems and Excel
- Bilingual (English/Spanish) a plus
Why Hanania Group?
- Supportive leadership and team-oriented culture
- Opportunity to make a measurable impact
- Competitive benefits package
- Room for growth within the Hanania Automotive Group
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.