SERVICE ADVISOR- Acura Honda

Automotive Service Advisor – Hanania Acura
Join the Hanania Automotive Group Team

Are you passionate about delivering exceptional customer service and helping drivers keep their vehicles safe, reliable, and performing at their best? Hanania Automotive Group is looking for a customer-focused Automotive Service Advisor to join our team at Hanania Acura.

If you thrive in a fast-paced environment, enjoy building relationships, and take pride in creating outstanding customer experiences, this is your opportunity to grow with a company that values your success.

The Hanania Advantage

We believe in rewarding hard work and investing in our team:

• Competitive compensation with performance-based incentives
• Comprehensive benefits package (medical, dental, vision, and voluntary options)
• 401(k) with company support
• Ongoing training and career development opportunities
• A supportive, team-oriented work environment
• State-of-the-art facilities and equipment
• Employee discounts on vehicles, parts, and service

Key Responsibilities

• Deliver Exceptional Customer Service: Greet customers promptly, listen to their concerns, and provide a welcoming, professional experience
• Service Coordination: Schedule appointments, manage workflow, and ensure timely service completion
• Vehicle Consultation: Perform walk-arounds, identify maintenance needs, and recommend services using a consultative approach
• Repair Orders & Estimates: Accurately document services, provide clear cost and time estimates, and maintain transparency throughout the process
• Team Collaboration: Work closely with technicians and parts departments to ensure efficiency and quality
• Follow-Up Communication: Keep customers informed on vehicle status and ensure satisfaction after service is completed
• Sales Performance: Meet or exceed service sales goals while maintaining customer trust

What we need:

• Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
• Goal-Oriented: Ability to set and achieve sales and performance goals.
• Adaptability: Thrive in a fast-paced environment with multiple priorities.
• Communication Skills: Strong interpersonal skills and effective communication abilities.
• Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

APPLY NOW to become an Automotive Service Advisor at Hanania Automotive Group and help us provide unparalleled service to our valued customers!

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.