General Manager – Glenwood Canyon Resort (Heartland Parks)

ISO: General Manager – Glenwood Canyon Resort

Division: Heartland Parks

Location: Glenwood Canyon Resort – Glenwood Springs, CO

Workplace: On-site

Employment Type: Full-time

Compensation & Benefits

• Salary Range: $75,000–$80,000 annually (commensurate with experience) plus on-site housing
• Bonus Eligible: Up to 10% annually based on performance
• Benefits: Comprehensive Medical, Vision, and Dental coverage, 401(k) with company match, Paid Time Off (PTO), property discounts, and opportunities for career advancement within Heartland Parks

About the Role

Heartland Parks is seeking an experienced and motivated General Manager (GM) to lead operations at Glenwood Canyon Resort, a premier outdoor hospitality destination in the Colorado Rockies currently undergoing significant expansion.

This role requires a forward-thinking hospitality leader who can deliver exceptional guest experiences, develop and inspire staff, and ensure operational excellence, all while guiding the resort through its next phase of growth.

The General Manager will oversee all aspects of the resort—including RV sites, cabins, riverfront activities, weddings, corporate events, food & beverage outlets, and guest amenities—ensuring the property thrives as a destination for memorable mountain getaways.

Ideal Candidate Profile

We’re looking for a strategic, hands-on leader who thrives in a dynamic environment and can balance day-to-day operations with long-term growth initiatives. The ideal candidate will bring a strong track record in hospitality management, financial oversight, event leadership, and community engagement.

Key Attributes:

• Strong financial management skills (budgeting, P&L oversight, forecasting)
• Proven leadership in staff development and guest engagement
• Experience managing expansions, renovations, or new amenity development
• Expertise in weddings, events, and group sales
• Creative, guest-first mindset with ability to drive ancillary revenue opportunities
• Community-oriented with strong relationship-building skills

Key ResponsibilitiesTeam Leadership

• Recruit, train, and lead seasonal, year-round, and workamping staff.
• Oversee scheduling, labor compliance, and team accountability.
• Build a positive, growth-oriented workplace culture.

Guest Experience

• Maintain facilities, amenities, and grounds to the highest quality standards.
• Lead guest programming, recreation, and on-site events that enhance stays and generate revenue.
• Support and oversee group sales for weddings, corporate events, and gatherings.
• Develop partnerships within Glenwood Springs to expand offerings and elevate the resort’s local presence.
• Actively engage with guests, resolve concerns, and drive satisfaction through surveys and feedback.

Business Operations & Growth

• Lead financial planning, budgeting, and forecasting.
• Manage expenses while maximizing revenue across all outlets.
• Oversee capital improvement projects, expansions, and new developments.
• Collaborate with ownership and corporate leadership on long-term strategy.
• Ensure compliance with all safety, regulatory, and Heartland Parks standards.

Qualifications

• Bachelor’s degree in Business, Hospitality, or related field preferred
• 3–5 years of leadership experience in hospitality, resort, or campground management
• Strong background in budgeting, forecasting, and P&L management
• Experience with weddings, events, or group sales
• Previous success managing expansions, renovations, or new amenity development strongly preferred
• Outdoor hospitality or RV resort management experience required
• Food & Beverage and guest programming background a plus
• Proficiency with reservation systems, POS, payroll, and HR platforms
• ServSafe certification preferred

Physical Requirements

This role requires an active presence on property:

• Ability to walk/stand for extended periods, navigate uneven terrain, and lift up to 40 lbs
• Flexibility to work evenings, weekends, and holidays as needed
• Comfort working both indoors and outdoors in varying weather conditions

Why Heartland Parks?

At Heartland Parks, we’re passionate about creating spaces where families and friends connect with the outdoors. Glenwood Canyon Resort is more than a destination—it’s a gateway to adventure, events, and authentic mountain hospitality.

With active expansion projects underway, this is an exciting opportunity for a proven hospitality leader to make a lasting impact by managing a thriving resort while shaping its future growth.

Apply today to lead Glenwood Canyon Resort and play a pivotal role in redefining outdoor hospitality in Colorado Springs.

Education:

• Bachelor's (Required)

Experience:

• Management: 3 years (Required)

Ability to Commute:

• Glenwood Springs, CO 81601 (Required)

Ability to Relocate:

• Glenwood Springs, CO 81601: Relocate before starting work (Required)
• Work Location: In person