Customer Service Supervisor (Retail) – Kingsport, TN

Job Type

Full-Time Hourly

Shift

Day & Night

Location

Kingsport, TN

Immediate Supervisor

Store Manager

Benefits

• 401k

• Health Insurance

• HSA Contributions

• Dental & Vision

• Life Insurance

• Critical Illness Insurance

• Voluntary Short-Term Disability

• Vacation Pay (based on eligibility guidelines)

• Holiday Pay (8 hours)

• Christmas Bonus

• Employee Recognition Program

• EAP Program

• Referral Program

Perks

• Competitive wages

• Flexible schedules

• Closed on Sundays

• Unique team culture

• 'Promote from within' philosophy

• Comprehensive benefit package

• Employee discount

Summary

The Customer Service Supervisor is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service supervisor maintains a positive company image through courteous and professional interactions. This position also supervises 2-4 part time customer service associates.

Responsibilities

• Model and Drive Superior Customer Service.

• Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils.

• Manage breaks and lunches for cashiers and support staff to support customer needs.

• Run reports and audit transactions including voids, returns, employee transactions, etc.

• Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.

• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.

• Train new cashiers or schedule a seasoned cashier to do so.

• Communicate with corporate partners and leadership when opportunities occur in the financial area

• Maintain a neat, orderly, and professional front of store area.

• Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines

• Place service calls to appropriate personnel for register equipment, financial equipment, etc.

• Perform other duties assigned by management

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.

• Passion for superior service and helping others.

• Cheerful and positive attitude.

• Consistent and reliable

• Work a flexible schedule.

• Walking from one area to another frequently; standing required; ability to negotiate stairs.

• Ability to lift 25 lbs.

Required Experience

• Prefer 1 years of retail cash office experience

Required Education

• High School diploma or equivalent