What are the responsibilities and job description for the Front Desk Associate ( afternoon shift 3-11 ) position at Hampton Inn?
Guest Services
Duties:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and provide information to guests
- Assist guests with inquiries, requests, and complaints
- Handle guest check-outs and process payments
- Maintain accurate records of guest interactions and transactions
- Operate phone systems and transfer calls to appropriate departments
- Provide excellent customer service and ensure guest satisfaction
- Assist with guest relations and resolve any issues or concerns
Requirements:
- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Proficient in using computer systems and software applications
- Attention to detail and accuracy in handling guest information
- Flexibility to work night shifts, weekends, and holidays
If you are a friendly, customer-oriented individual with a passion for providing exceptional service, we would love to hear from you. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating a positive guest experience.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends only
Ability to Commute:
- Fayetteville, NC 28303 (Required)
Ability to Relocate:
- Fayetteville, NC 28303: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
