What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn?
- Do you love getting to know people you don’t know yet?
- Do people say you have a gift for knowing just what to do in any situation?
- Do people say you are warmhearted or a great friend?
- Are you someone who is considerate and thinks of the needs of others first?
- Do you have a gift for knowing just what people want?
If you can answer yes to any of these questions, we want YOU on our team! Guest Service Agents are employed to ensure a happy and welcoming experience for every guest.Must have a flexible schedule. Shifts are 7am - 3pm, 3pm - 11pm, and 11pm - 7am. Experience in hospitality is not required. Two years of customer service experience is required.
Position Overview:
-Provides guest service at the front desk while using standards of service.
-Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation.
-Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.
-Review all Front Desk agents’ work.
-Audit and reconcile if necessary post any corrections.
-Separate the work accordingly and balance all work, using computer systems, i.e. Excel
-Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks Print necessary reports;
-Close end of the day on all applicable computer systems
-Reconcile outlet work and separate the checks by type of payment.
-Organize and compile paperwork as needed
-Timely and appropriate communication with management and local authorities during an incident or emergency.
-Represent hotel management during the graveyard hours.
-Other duties and responsibilities as assigned.
-The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
-Maintain a safe work environment for co-workers and a safe hotel for guests
-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
-Ability to communicate, verbally and in writing, effectively with guests and coworkers;
-Respond to guest requests
-No special licenses or certificates required
-Strong organizational skills with attention to detail
-Ability to compile facts and figures
-Ability to operate personal computer and calculator
-Telephone etiquette skills needed-Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
Job Type: Part-time
Pay: $10.00 - $11.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Leesville, LA 71446 (Required)
Ability to Relocate:
- Leesville, LA 71446: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11
