What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn?
Job Overview
We are seeking a Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. This position plays a crucial role in providing a positive guest experience from check-in to check-out.
Duties
- Greet guests upon arrival and provide them with information about available services
- Assist guests with check-in and check-out processes
- Answer phone calls and direct them to the appropriate department
- Handle guest inquiries and resolve any issues promptly
- Process reservations and cancellations accurately
- Maintain a tidy and organized front desk area
Requirements
- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with a friendly and professional demeanor
- Knowledge of front desk operations and phone systems
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with night audit procedures is a plus
- Excellent communication skills and attention to detail
Job Type: Part-time
Pay: From $15.50 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $16