What are the responsibilities and job description for the Hotel Night Auditor position at Hampton Inn West Covina?
Job Summary
Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations at our hotel. In this vital role, you will be the first point of contact for late-night guest inquiries, manage front desk responsibilities, and ensure all financial and administrative tasks are accurately completed. Your proactive attitude and hospitality expertise will create a welcoming environment for guests during the overnight shift, setting the tone for their entire stay. This position offers an exciting opportunity to showcase your hotel management skills while delivering exceptional guest services in a lively, fast-paced setting.
Duties
- Oversee nightly front desk operations, including check-ins, check-outs, and guest inquiries with enthusiasm and professionalism.
- Conduct detailed nightly audits of guest accounts, ensuring accuracy in billing and reservations while reconciling daily financial transactions.
- Manage phone calls that request information or booking reservations.
- Provide outstanding guest services by addressing guest needs promptly, resolving issues with a positive attitude, and fostering guest relations that encourage repeat visits.
- Maintain security protocols by monitoring CCTV surveillance, controlling access to the property, and reporting any suspicious activity during the overnight shift.
- Prepare comprehensive shift reports, incident logs, and financial documentation to ensure seamless communication between shifts.
- Clear communication with our security team on property.
- Support hotel management by adhering to hospitality standards and contributing to a welcoming resort environment that prioritizes guest satisfaction.
Experience
- Previous experience in hospitality management or hotel front desk operations is highly preferred.
- Proven ability to deliver exceptional customer service in a fast-paced environment.
- Bilingual or multilingual skills are a strong plus, enabling effective communication with diverse guests.
- Familiarity with Property Engagement Platform (PEP) is highly preferred.
- Experience in night audit procedures or hotel night shifts demonstrates readiness for this position.
- Strong understanding of guest relations, communication and detailed records for management, and high levels of self accountability are what we look for in prospective canidates.
Join us at the Hampton Inn West Covina for a career in the hotel industry, a friendly group of coworkers, and management that want you realize your fullest potential. Please call for any questions and submit your application today!
Job Type: Part-time
Pay: $18.00 - $19.50 per hour
Expected hours: 7.5 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $18 - $20