FRONT OFFICE

Hampton Inn Tappahannock is currently have an exciting opportunity for a Front Desk Agent and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

Responsibilities:

• Greet guests and complete the check-in process
• Input and retrieve information from the computer and PMS system
• Confirm guest information, room rate, selection of room, code electronic keys
• Provide information to guests about hotel amenities & local area
• Assist guests with check-out
• Ensure rooms and services are correctly accounted and charged
• Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
• Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
• Answer and manage phone calls in a timely manner, managing multiple tasks at once
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Receive, retrieve, and relay messages and packages to guests
• Other duties as assigned

Requirements:

• Front desk experience preferred, but will train the right fit
• Experience with Hampton Inn or other Hilton brands a strong plus
• Highly motivated and self-directed
• Exceptional customer service skills required
• Must possess strong computer skills
• Ability to move, and occasionally lift up to 30 pounds and stand for extended periods of time
• Excellent English communication skills both written and verbal
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

• Greet visitors, clients, and staff warmly, providing excellent customer support and ensuring a professional first impression
• Manage multi-line phone systems with courteous phone etiquette, screening calls and directing inquiries efficiently
• Handle front desk duties including scheduling appointments, maintaining calendars, and coordinating meetings using Microsoft Office and Google Workspace tools
• Perform data entry, filing, and document proofreading to maintain accurate records and organized office files
• Support office management tasks such as supply inventory, mail distribution, and maintaining cleanliness of the reception area
• Assist with clerical responsibilities including typing correspondence, managing office emails, and supporting administrative projects
• Provide bilingual support when needed to accommodate diverse clients and team members

• Prior office experience or administrative support roles demonstrating strong organizational skills and attention to detail
• Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Experience with data entry, filing systems, and document proofreading to ensure accuracy
• Knowledge of multi-line phone systems and excellent phone etiquette skills
• Customer service experience with a friendly demeanor and effective communication skills
• Ability to manage time efficiently in a busy environment while handling multiple tasks simultaneously
• Bilingual abilities are highly valued to enhance communication with diverse populations

Pay: $13.00 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $13 - $16