What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Hampton Inn - Summersville WV?
We are looking for a dependable, responsible, and customer-focused Night Auditor to join our Front Desk team at Hampton Inn.
This is an overnight position for someone who is comfortable working independently, handling guest needs, completing nightly hotel procedures, and helping keep the hotel running smoothly through the night.
Our hotel is open 365 days a year, including holidays, snowstorms, severe weather, and power outages. Reliable attendance and dependable transportation are essential for this position.
Key Requirements:
- Reliable and punctual.
- Comfortable working independently overnight.
- Friendly, professional, and customer-service oriented.
- Detail-oriented and able to accurately handle money and documentation.
- Able to multitask and prioritize responsibilities.
- Comfortable using computers and learning hotel systems.
- Able to work overnight hours consistently.
- Willing to work weekends and holidays as needed.
- Available to work when the hotel is open 365 days a year, including during severe weather, snowstorms, and power outages.
- Must have reliable transportation to and from work.
Responsibilities:
- Perform the nightly audit and complete all required end-of-day procedures accurately.
- Assist guests with check-ins, check-outs, reservations, questions, and requests.
- Handle cash, credit card transactions, and other front desk responsibilities according to hotel procedures.
- Properly document transactions, adjustments, and guest accounts.
- Help prepare and set up breakfast for our morning guests.
- Assist with laundry and ensure linens and supplies are properly handled and stocked.
- Restock the Front Desk and Treat Shop as needed.
- Maintain a clean, organized, and welcoming lobby and front desk area.
- Monitor the hotel during overnight hours and respond appropriately to guest needs.
- Complete required paperwork, reports, and nightly tasks.
- Communicate important information to the morning shift.
- Follow all hotel policies and procedures.
- Provide friendly and professional guest service throughout the overnight shift.
- Perform other Front Desk and hotel duties as needed.
To Apply:
- Submit resume detailing your experience
- You can also fill out application at hotel
Pay: $12.00 per hour
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $12