What are the responsibilities and job description for the Guest Service Representative position at Hampton Inn & Suites?
Company Overview
We’re dedicated to creating a welcoming and seamless experience for every guest, prioritizing safety, cleanliness, and exceptional service. Our focus is on delivering a comfortable stay that puts health and safety at the forefront, ensuring peace of mind for all who visit our hotel.
Job Overview
As a Guest Service Representative, you will be the friendly face and helpful voice that guests encounter during their stay. Your energetic and positive attitude will help create memorable experiences by providing outstanding customer service, managing retail transactions, and assisting guests with their needs. This role offers an exciting opportunity to engage with diverse guests while showcasing your communication skills and retail expertise.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures using POS (Point of Sale) systems.
- Handle retail sales transactions accurately at the cash register, including cash handling and cashiering duties.
- Provide product demonstrations and upsell hotel amenities or retail items to enhance guest experience.
- Maintain knowledge of store products and hotel services to answer guest inquiries effectively.
- Stock shelves, merchandise displays, and ensure the retail area is clean, organized, and inviting.
- Demonstrate excellent phone etiquette when answering inquiries or making reservations.
- Assist with inventory management, including stocking supplies and participating in merchandising efforts.
Qualifications
- Previous experience in retail sales or customer service roles preferred; supervising experience is a plus.
- Strong communication skills with the ability to engage confidently with diverse guests.
- Bilingual abilities are highly desirable to serve a broader range of guests effectively.
- Familiarity with POS systems, cash register operations, and basic math for retail transactions.
- Knowledge of retail store product knowledge, merchandising, and sales techniques.
- Ability to handle cash drawer responsibly and perform cash handling duties accurately.
- Excellent phone etiquette and customer service skills to create positive interactions at all times.
Join us as a Guest Service Representative and be part of a team committed to delivering exceptional hospitality experiences!
Pay: $14.00 - $16.00 per hour
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $14 - $16