What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites?
Front Desk Agent
Hampton Inn & Suites Decatur, TX
Full-Time & Part-Time | A, B & C Shifts Available | Weekdays & Weekends
WHY HAMPTON INN & SUITES DECATUR?
Hampton Inn & Suites Decatur, TX is part of one of the most recognized and trusted brands in the Hilton portfolio — and we are looking for people who take pride in delivering genuinely helpful, warm hospitality every single day. This is a place where great work is recognized, where you are valued as a person, and where you can build a real career in the hotel industry.
THE ROLE
As a Front Desk Agent, you are the heartbeat of our hotel — the first smile guests see when they arrive and the last impression they carry home. You will work rotating A, B, and C shifts (morning, afternoon, and overnight), and we need someone who is reliable on weekdays and weekends alike.
SHIFT SCHEDULE
- A Shift (Morning): Approximately 7:00 AM - 3:00 PM
- B Shift (Afternoon/Evening): Approximately 3:00 PM - 11:00 PM
- C Shift (Overnight/Audit): Approximately 11:00 PM - 7:00 AM
- Weekday and weekend availability required — rotating schedule
WHAT YOU WILL DO
- Welcome and check in/out guests with warmth and professionalism
- Manage reservations, room assignments, and guest accounts in the PEP property management system
- Handle phone calls, guest inquiries, and special requests efficiently
- Process payments and maintain accurate cash and credit card balancing
- Resolve guest concerns with a calm, solutions-first approach
- Coordinate with housekeeping and maintenance to ensure room readiness
- Complete night audit tasks and reporting on C Shift as assigned
- Uphold all Hampton by Hilton brand standards in every guest interaction
WHAT WE ARE LOOKING FOR
- A genuine people person who enjoys helping others
- High school diploma or GED required
- Previous hotel front desk or customer service experience preferred — we will train the right attitude
- Familiarity with Hilton PEP PMS a plus
- Strong communicator; bilingual English/Spanish a plus
- Reliable, punctual, and able to work all three shifts including overnights when needed
- Flexible availability including weekends and holidays
WHAT WE OFFER
- Competitive hourly pay
- Hilton Team Member Travel Discounts — explore the world of Hilton brands
- Quarterly bonus eligibility
- A team that shows up for each other
GROW WITH US
We believe in growing our people, not just filling positions.
Many of our best leaders started exactly where you are now.
If you bring the right attitude, we will invest in your growth —
cross-training, development opportunities, and a path forward
within a Hilton-brand property and beyond.
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Referral program
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $10 - $11