What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn and Suites?
Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Respond to guest inquiries and resolve any issues or complaints in a timely manner
- Provide recommendations for local attractions, restaurants, and services to enhance the guest experience
- Maintain a clean and organized front desk area
Experience:
- Previous experience in customer service or hospitality preferred
- Familiarity with phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
We offer competitive pay, opportunities for career growth, and a positive work environment. If you are a friendly, customer-focused individual with a passion for providing exceptional service, we would love to hear from you.
To apply, please submit your resume along with a brief cover letter outlining your relevant experience.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15