What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and administrative support. This role requires a friendly demeanor, strong organizational skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Manage front desk operations including check-ins, check-outs, and reservations.
- Handle customer inquiries and provide information about services offered.
- Maintain accurate records of guest information and transactions using administrative software.
- Assist with scheduling appointments and managing calendars.
- Process payments and maintain financial records using QuickBooks.
- Perform proofreading of documents to ensure accuracy and professionalism.
- Collaborate with other departments to ensure seamless service delivery.
- Utilize Google Suite for various administrative tasks such as document creation and communication.
Skills
- Proven experience in a front desk or customer service role is preferred.
- Strong customer support skills with the ability to handle inquiries effectively.
- Excellent time management skills to prioritize tasks efficiently.
- Proficiency in Google Suite applications (Docs, Sheets, etc.).
- Familiarity with QuickBooks is a plus.
- Strong attention to detail for proofreading documents accurately.
- Ability to work independently as well as part of a team in a dynamic environment.
- Exceptional communication skills, both verbal and written.
Join us as we strive to provide outstanding service while creating a welcoming atmosphere for all our guests. Your contributions will be vital in maintaining our high standards of customer satisfaction.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Application Question(s):
- Are you comfortable standing at the hotel front desk for 8 hours a day?
Experience:
- Hotel front desk: 2 years (Required)
Work Location: In person
Salary : $16 - $17