Front Desk Agent (Full-time, Must Have Open Availability)

• Become knowledgeable in the hotel’s Property Management System.
• Become knowledgeable in the proper check in & check out procedures.
• Ensure that guests’ needs and requests are met.
• Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.
• Be aware of tone and composure when addressing guests and other Associates.
• Ensure that guests’ names are used throughout your interaction with them.
• Complete daily shift checklist.
• Make and confirm reservations.
• Accountable for maintaining banks and/or cash drawers at the Front Desk.
• Conduct daily bucket checks.
• Ensure all reservations are made following the Signature “Magic Formula”.
• Complete and print all required daily reports, records & logs as necessary.
• Complete courtesy calls within 20 minutes of guest check in.
• Ensure to sell and identify potential future business upon check in.
• Deposit guests’ valuables in hotel safe deposit box upon request.
• Relocate guests to nearby hotels as necessary.
• Answer and transfer calls in accordance with hotel standards.
• Restock & organize all work areas as necessary.
• Post charges to guest rooms, make changes, compute bills & collect payments.
• Verify daily rate & availability.
• Attend all mandatory meetings and hotel functions.
• Comply with all company standards and policies, as established in the employee handbook.
• Ensure proper corporate and group coding.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Other duties as required.
• Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager.
• Manage shuttle traffic per the property specific standard operating procedure.

Job Type: Full-time

Pay: From $17.00 per hour

Work Location: In person

Benefits:

Salary : $17