What are the responsibilities and job description for the Front Desk / Guest Service Agent PM Shift position at Hampton Inn & Suites Providence-Downtown?
We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent. This is a position for 3pm-11pm shift. Weekends & Holidays are required. Responsibilities:
- Handle requests and transactions of hotel guests.
- Serve as the main point of contact for all guest requests and needs.
- Exhibit courteous hospitality at all times to guests and associates.
- Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
- Administer hotel guest payment policies.
- Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
- Post all charges to guest account.
- Maintain hotel key security system.
- Oversee safe deposit boxes for guests.
- Verify credit cards and balance bank at the end of the shift.
- Run and verify availability report at the beginning of the shift. Update report as needed.
- Review communications log at the beginning of the shift.
- Know and follow the hotel’s emergency procedures in the event of an actual emergency.
- Notify appropriate supervisor immediately of any problem with rooms.
- Check in and check out should be as expeditious as possible.
- Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
- Prompt distribution and notification to guests of mail.
The benefits package offered to eligible associates includes:
- Medical, Dental, and Vision Insurance
- Long Term Disability and Life Insurance
- 401(k) retirement plan with Employer Match
- Vacation
- Sick time
- Brand specific team discounts
Pay: $17.50 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $18 - $18