What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Hampton Inn & Suites McAllen?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurate.
- Handle guest inquiries and complaints with professionalism, providing solutions to enhance their experience.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations through phone systems and online platforms while ensuring accuracy in bookings.
- Conduct night audits as required, balancing daily transactions and preparing reports for management.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in guest services or front desk operations within the hotel industry is preferred.
- Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
- Strong phone etiquette and interpersonal skills to interact positively with guests and team members.
- Familiarity with hospitality management principles and front desk software is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent organizational skills with attention to detail to manage multiple tasks simultaneously.
Join our team as a Front Desk Agent where you can make a lasting impression on our guests while contributing to an exceptional hospitality experience!
Job Type: Full-time
Pay: From $10.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $10