What are the responsibilities and job description for the Front Desk Staff position at Hampton Inn & Suites Mary Esther-Fort Walton Beach?
Company Description The Hampton Inn & Suites Mary Esther–Fort Walton Beach is a modern hotel on the Emerald Coast, opened in 2017 and located just off US-98 near Santa Rosa Mall. Guests enjoy relaxed rooms with complimentary Wi-Fi, flat-screen TVs, coffeemakers, mini-fridges, and microwaves, with suites offering additional living space and wet bars. The property provides free off-street parking, electric vehicle charging, and daily hot breakfast or grab-and-go options. On-site amenities include an outdoor pool, 24-hour fitness room, coin-operated laundry, business center, and snack pantry. Situated in the heart of Mary Esther and Fort Walton Beach, it is the closest hotel to Hurlburt Field AFB and minutes from shopping, entertainment, and the area’s white sandy beaches.
Role Description The Front Desk Staff role is a part-time, on-site position located in Mary Esther, FL. This role is responsible for greeting guests, managing check-in and check-out procedures, and providing information about hotel amenities, local attractions, and services. Day-to-day tasks include answering phone calls, handling reservations and cancellations, processing payments, and resolving guest inquiries or concerns in a timely, professional manner. The Front Desk Staff also assists with maintaining lobby appearance, coordinating with housekeeping and maintenance teams, and following hotel policies and safety procedures. The position requires consistent, reliable attendance, flexibility with scheduling, and a strong focus on hospitality and guest satisfaction.
Qualifications
Role Description The Front Desk Staff role is a part-time, on-site position located in Mary Esther, FL. This role is responsible for greeting guests, managing check-in and check-out procedures, and providing information about hotel amenities, local attractions, and services. Day-to-day tasks include answering phone calls, handling reservations and cancellations, processing payments, and resolving guest inquiries or concerns in a timely, professional manner. The Front Desk Staff also assists with maintaining lobby appearance, coordinating with housekeeping and maintenance teams, and following hotel policies and safety procedures. The position requires consistent, reliable attendance, flexibility with scheduling, and a strong focus on hospitality and guest satisfaction.
Qualifications
- Strong customer service skills with a friendly, professional, and solution-oriented approach to guest interactions.
- Receptionist duties and front desk experience, including handling reservations, check-in/check-out, and basic administrative tasks.
- Effective communication skills, both verbal and written, with the ability to interact clearly with guests, colleagues, and management.
- Phone etiquette and computer literacy, including use of reservation systems, email, and standard office software.
- Ability to multitask, stay organized, and work in a fast-paced, team-oriented environment.
- Reliability and punctuality, with flexibility to work evenings, weekends, and holidays as needed.
- Prior hospitality or hotel front desk experience preferred but not required; high school diploma or equivalent is beneficial.