What are the responsibilities and job description for the Housekeeping Manager position at Hampton Inn & Suites Hartford / Manchester?
Job Summary
JNR Management Inc. owns and manages Franchised hotels in New England Market. We are looking for a dynamic and hardworking person for Hampton Inn Manchester CT, The ideal candidate is local to the Manchester area. Relocation is not offered. Hilton experience a plus!
Status: Full-Time and year-round.
Overview:
The Housekeeping Manager is responsible for ensuring the operation of the department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Responsibilities:
- Motivate, coach, counsel all Housekeeping & Houseperson team according to Hotel SOP's.
- Conduct monthly guest supplies and cleaning supplies inventories.
- Ensure all Meeting rooms are ready and clean for the Events at hotels. Ensure post-event cleanliness is done to Hotel SOP’s.
- Ensure consistency with departmental opening and closing procedures.
- Manage all vendor contracts (i.e., laundry equipment, Ecolab, pest control, dry cleaners, etc.).
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel and Brand standards.
- Manage all Deep clean and Preventive maintenance programs for Guest Rooms, Public Space and all housekeeping equipment and systems. Detailed record-keeping required.
- Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
- Conduct monthly and quarterly Housekeeping inventories on a timely basis.
- Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Ensure implementation of all Hotel policies and house rules. Understand hospitality terms.
- Maintain and monitor "Lost and Found" procedures and policies according to Hotel standards. Establish and maintain key control system.
- Focus the Housekeeping Department on their role in contributing to Guest Service Scores.
Qualifications:
- At least 2 years of housekeeping experience required
- 2 years Rooms management experience is required.
- Supervisory experience is required.
- Long hours are sometimes required based on business needs.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Pay: $19.00 per hour
Work Location: In person
Salary : $19