Front Desk Agent and Night Auditor

Hampton Inn & Suites Dallas/Frisco North Fieldhouse by Hilton , is offering an exciting opportunity for a guest-focused, friendly, outgoing individual to greet and assist guests as our Front Desk Agent . The ideal candidate must multi-task effectively and must be able to work in a fast-paced environment. The qualified, proactive candidate will be responsible for customer service, checking in/out guests, and responding to guests’ requests.

Job Requirements:

· PEP Experience Preferred.

· Process guest check-ins and check-outs

• Set up accurate accounts for each guest checking in
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security of guest room access.
• Maintain guest history files on all guests
• Accommodate room changes
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Monitor, send and distribute guest faxes
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
• A flexible schedule is necessary for this position, including ability to work days, nights, weekends and holidays.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• May assist in replenishing continental breakfast as needed and keeping breakfast area clean.
• Ensures common area/lobby is clean.
• A flexible schedule is necessary for this position, including ability to work days, nights, overnight, weekends and holidays.
• Prior hotel/hospitality experience a plus.

Enjoy an excellent wage, travel discounts and the opportunity for growth. EOE, background check and e-verify. Medical, Dental, Vision available after 60 days of employment.

Job Type: Full-time

Pay: $32,240.00 - $33,300.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $32,240 - $33,300