What are the responsibilities and job description for the Hotel Front Desk Agent evening shift position at Hampton Inn & Suites by Hilton, Watertown, SD?
**Overview:**
We are seeking a dedicated Front Desk Agent to join our team on the 3-11pm shift. Must be available to work weekends. The ideal candidate will have excellent phone etiquette, front desk experience, and a passion for hospitality.
**Responsibilities:**
- Greet and assist guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and provide accurate information to guests
- Utilize hotel management software to make reservations and manage guest information
- Address guest concerns and escalate as necessary
- Assist with guest relations and ensure a pleasant stay experience
**Requirements:**
- Proficiency in using phone systems or the ability to learn
- Strong communication skills and a customer-oriented approach
- Ability to work flexible hours including evenings, weekends, and holidays
- Knowledge of hospitality practices is a plus
This position offers an exciting opportunity for individuals looking to enhance their career in the hospitality industry. If you are a proactive team player with a passion for delivering exceptional guest service, we encourage you to apply for the Front Desk Agent role.
Job Type: Part-time
Pay: $12.00 - $13.89 per hour
Expected hours: 16 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Schedule:
- Evening shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Watertown, SD 57201 (Required)
Work Location: In person
Salary : $12 - $14