What are the responsibilities and job description for the Hotel Front Desk Manager position at Hampton Inn & Suites by Hilton Manchester-Bedford?
Job Overview:
The Front Desk Manager is responsible for all aspects of supervision of the front office and night audit staff. Additionally, responsible for all aspects of front office operations including guest service, PMS, brand standards and company’s values.
Responsibilities:
Ensure proper staffing and scheduling: keeping within budgetary requirements while effectively serving the needs of our guests.
Verify that all information given to guests is accurate and presented in a professional manner (ie: directions, area information etc).
Establish and enforce procedures that ensures maintenance requests are submitted and followed up on in a manner.
Maintain a professional attitude with guests and co-workers in a friendly and service oriented manner.
Ensure that we exceed the brand required recognition of Hilton Honors members, as monitored through guest surveys, and achieve the required monthly member enrollments.
Interview qualified applicants and appropriately choose candidates for hire.
Ensure safety protocols are in place and followed by the front office team.
Hold employees accountable for their actions/failures to complete job through the progressive disciplinary process.
Maintain a close working relationship with all department heads to ensure that communication lines stay open to best serve our guests.
Provide team members with the support and training they need to perform their jobs effectively through thorough learning, plan of escalation for guest issues, parameters and guidelines for guest compensation, etc.
Perform Guest Service Manager Check List.
We offer competitive pay rates, opportunities for career advancement, and a positive work environment. If you have a passion for hospitality and providing exceptional customer service, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you ever worked at a Hampton or Hilton family Hotel before?
- Have you ever applied for a position at this Hotel.
- Do you have an effective manager temperament?
- Do you have a Hotel Front Desk Supervisor experience?
Experience:
- Hotel Front Desk : 2 years (Required)
Ability to Commute:
- Bedford, NH 03110 (Required)
Work Location: In person
Salary : $20 - $22